Shipping policy

Shipping Policy

Last updated: October 10, 2026

1. COUNTRIES SERVED

SKINORA delivers to countries within the European Union and the United Kingdom. Destinations currently available are those presented at checkout after entering your shipping address.

2. ORDER PROCESSING

Orders are generally processed and handed over to the carrier within 1 to 2 business days. Orders placed over the weekend or on a public holiday will be processed starting from the following business day. This timeframe does not include transit time.

3. SHIPPING METHODS, RATES, AND DELIVERY TIMES

Shipping options, rates, and estimated delivery times are automatically calculated at checkout based on your country, delivery address, and available carriers. Multiple shipping methods may be offered depending on the destination, including economy, standard, or express delivery. We partner with GLS, Poste Italiane, TNT, DHL, DPD, and FedEx.

The rates and estimated delivery times displayed at checkout are binding. Delivery times are estimates. If we are unable to deliver within the estimated timeframe, we will notify you and uphold your legal rights: delivery must take place no later than 30 days from the date of order placement, unless otherwise agreed.

4. FREE SHIPPING

Free shipping is offered for orders over €90, depending on the eligible destinations indicated at checkout. If applicable to your order, free shipping will automatically appear in the delivery options.

5. CUSTOMS DUTIES (NON-EU COUNTRIES)

For deliveries outside the European Union, including the United Kingdom, customs duties, import taxes, or local clearance fees may be applied by local authorities. These fees remain the sole responsibility of the recipient.

6. CONFIRMATION AND TRACKING

Upon placing your order, you will receive an order confirmation via email. A shipping confirmation containing tracking information will be sent as soon as the package is handed over to the carrier. Customers with an account can also track their orders from their personal account space.

7. DAMAGED, LOST, INCOMPLETE, OR UNDELIVERED PACKAGES

If your package is marked as delivered but you have not received it, if it arrives damaged or incomplete, or if its tracking status remains unchanged for several business days, please write to us at contact@skinora.it with your order number and, if possible, photos of the package and products.

To facilitate investigations with the carrier, we recommend contacting us as soon as possible, ideally within 48 hours. This timeframe is indicative and does not affect your legal rights. We will then advise you on the solution (replacement, refund, or other option) and whether the product needs to be returned.

8. INCORRECT ADDRESS OR FAILED DELIVERY

Please double-check your address carefully before validating your order. If you need to make a correction, contact us promptly; however, changes cannot be guaranteed if the shipment has already dispatched. In the event of an incorrect or incomplete address attributable to the customer, or a failed delivery, any re-shipping costs will only be billed to you if genuinely incurred, clearly explained prior to payment, and in compliance with applicable laws.