Track my order

Track My Order

Find out the real-time status of your SKINORA order.

You have a customer account

The quickest way to access detailed tracking for all your orders:

Log in to my account

Once logged in, go to "My Orders" to see the complete list, with the status, tracking number, and estimated date for each.

You don't have a customer account

No problem. To track your guest order:

  1. Open the shipping confirmation email we sent you.
  2. Click on the "Track My Order" button in that email.
  3. If you can't find the email, check your spam folder, then contact us at contact@skinora.it with your order number.

Possible statuses

  • Payment pending: the order is registered, but we are awaiting confirmation of the transaction.
  • In preparation: your package is being prepared in our laboratory.
  • Shipped: your package has been handed over to the carrier; you have received the tracking number.
  • Delivered: the package has been successfully delivered to the indicated address or pick-up point.
  • Return in progress: we have received your return request; the refund will arrive within 14 days.

A late or lost package?

If your package hasn't moved for more than 5 days: write to us at contact@skinora.it with your order number and we will immediately launch a carrier investigation.