Frequently Asked Questions

Everything you need to know about our products, orders, deliveries, and returns.

Orders & delivery

What are the delivery times?
Times depend on your destination and the delivery method available. An estimate is displayed directly at checkout.

How much does delivery cost?
Delivery fees are calculated automatically at checkout based on your address and the chosen delivery method. Standard delivery is free in Italy on orders of €90 or more. The rate displayed at checkout is final.

How can I track my order?
You will receive an email containing tracking information as soon as your order has been handed over to the carrier. If you have a customer account, you can also view your orders from your personal area.

Can I modify or cancel my order?
Contact us as soon as possible at contact@skinora.it. If the order has not yet been prepared or shipped, we will do our best to accommodate your request. Once preparation or shipping has begun, modification or cancellation may no longer be possible.

Products

What types of products do you offer?
Skinora offers a selection of products dedicated to beauty, skincare, wellness, and the home, including products from the mihi brand.

How do I use a product?
Consult the product page to find instructions for use and, where necessary, precautions for use. Also, follow the indications on the packaging.

How do I know if a skincare product is suitable for my skin?
Consult the features and advice indicated on its product page. If you have any particular sensitivities or doubts about an ingredient, check the ingredient list before use and seek advice from a healthcare professional when necessary.

Where can I find the list of ingredients?
Available information is indicated on the product pages and/or on the product packaging. The packaging of the received product remains the reference for its composition.

Returns & refunds

Can I return my order?
For purchases covered by the right of withdrawal, you have 14 days from the receipt of your order to notify us of your decision to withdraw.

Can I return an opened cosmetic product?
For reasons of hygiene and health protection, certain products unsealed after delivery may not be eligible for the right of withdrawal where applicable regulations allow.

How do I request a return?
Write to us at contact@skinora.it indicating your order number and the product(s) concerned. We will provide you with return instructions.

What should I do if my product arrives damaged or if I receive the wrong product?
Contact us at contact@skinora.it with your order number and, if possible, photos of the product and the package. We will verify the situation and offer you a suitable solution.

When will I receive my refund?
After receipt and verification of the return, we will inform you of its processing. When a refund is due, it is issued via the payment method used during the order. The time it takes to appear may then vary depending on your bank or payment provider.

Account & customer service

Do I have to create an account to order?
No. You can check out as a guest without creating an account. A customer account is optional and simply makes it easier to find your orders.

How can I contact Skinora?
You can write to us at contact@skinora.it or reach us at +39 379 292 33 16, Monday to Friday, from 9 a.m. to 6 p.m.